🔐 Privacy Policy

Last Updated: 25 January 2026

Welcome to Thinkra.io (“Company”, “we”, “our”, “us”). We respect your privacy and are committed to protecting the personal and business information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, platform, and services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide Directly

• Account information (name, email address, phone number)
• Company details (organization name, size, industry)
• Login credentials (encrypted)
• Customer, employee, or business data uploaded into the CRM
• Support requests, feedback, and communications

1.2 Information Collected Automatically

• IP address, browser type, device information
• Log data, access timestamps, usage patterns
• Cookies and similar tracking technologies

1.3 Third-Party Integrations

If you connect third-party services (e.g., email, messaging, payment, analytics tools), we may receive limited data as permitted by those services.

2. How We Use Your Information

• Provide and operate our CRM platform
• Manage user accounts and authentication
• Store and process customer and employee records
• Improve system performance and user experience
• Send important service updates and notifications
• Provide customer support
• Ensure security, fraud prevention, and compliance
• Meet legal and regulatory obligations

We do not sell or rent your data to third parties.

3. Legal Basis for Processing (GDPR-Oriented)

• User consent
• Contractual necessity
• Legal obligations
• Legitimate business interests (security, improvement, analytics)

4. Data Storage & Security

We implement industry-standard security measures, including:

• Secure cloud infrastructure
• Encrypted data storage and transmission (HTTPS, SSL/TLS)
• Role-based access control (RBAC)
• Regular security audits and monitoring

Despite our best efforts, no system is 100% secure. Users are encouraged to maintain strong passwords and access controls.

5. Data Sharing & Disclosure

We may share information only in the following cases:

• Service Providers: Trusted vendors assisting with hosting, analytics, or support
• Legal Requirements: If required by law, regulation, or court order
• Business Transfers: In case of merger, acquisition, or restructuring

All partners are bound by confidentiality and data protection obligations.

6. Cookies & Tracking Technologies

We use cookies to:

• Maintain user sessions
• Improve platform performance
• Analyze usage trends

You may disable cookies via browser settings; however, some features may not function properly.

7. Data Retention

We retain your data:

• As long as your account is active
• As required to provide services
• As required by applicable laws

Upon account termination, data will be securely deleted or anonymized within a reasonable period, unless legally required to retain it.

8. User Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict or object to processing
• Export your data (data portability)

Requests can be sent to rajamvignesh@gmail.com.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. International Data Transfers

Your data may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place to protect such transfers.

12. Compliance with Indian Laws

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Services indicates acceptance of the revised policy.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

Thinkra.io
📧 Email: rajamvignesh@gmail.com
📍 Address: Karaikudi, Sivagangai District, Tamil Nadu 630001
📞 Phone: +91 9677622664